Shipping Policy

Legal

Last updated: 30 June 2026

Swad Express delivers freshly prepared meals to railway passengers at their seat. This policy explains how delivery works for orders placed against your train journey.

How delivery works

Orders are prepared by FSSAI-certified partner kitchens located along your train's route. Your meal is delivered to your coach and seat at the station you select, based on your PNR or train and boarding details.

Delivery location & timing

Delivery is made to your seat at the chosen delivery station while your train is halted there.

Timing depends on your train's running status. Because train schedules can change, delivery is aligned to the train's actual arrival at the selected station.

Please ensure your PNR, train number, coach, and seat/berth details are accurate so our delivery partner can reach you.

Delivery charges

Any applicable delivery charge is included in the final amount shown at checkout. There are no hidden fees added after payment.

If delivery cannot be completed

If we are unable to deliver your order — for example, due to a significant change in your train's schedule or route, or incorrect delivery details — we will attempt to contact you on the mobile number provided. Where an order cannot be delivered for reasons attributable to us or the kitchen, you are entitled to a refund as described in our Payment & Refund Policy .

Contact

For help with a delivery in progress, calling us is fastest: +91 9506940940 / +91 9278190141 . You can also email [email protected] .