Cancellation Policy

Legal

Last updated: 30 June 2026

We understand that travel plans change. This policy explains when an order with Swad Express can be cancelled and how cancellations are handled.

When you can cancel

Before preparation begins — you can cancel free of charge and receive a full refund for prepaid orders.

Once the kitchen has started preparing — because food is freshly cooked to order, a cancellation may not be possible, or may be subject to a partial charge for items already prepared.

Orders we may cancel

We may cancel an order, with a full refund of any prepaid amount, if:

The kitchen serving your route is unable to fulfil the order.

Your train's schedule or route makes timely delivery to your seat impossible.

The delivery details provided (PNR, train, coach, or station) are incomplete or incorrect.

Circumstances beyond our control (for example, operational or safety reasons) prevent delivery.

How to cancel

For orders placed through IRCTC eCatering, cancellations follow the IRCTC eCatering rules and timelines in addition to this policy. To request a cancellation, contact us as early as possible at +91 9506940940 / +91 9278190141 or [email protected] with your order number — the sooner you reach us, the more likely we can stop preparation.

Refunds on cancellation

Any eligible refund is processed to your original payment method via Razorpay and typically reaches your account within 5–7 business days. See our Payment & Refund Policy for full details.