Payment Policy

Legal

Last updated: 30 June 2026

This policy describes how payments and refunds work for orders placed with Swad Express . All online payments are processed securely through our payment partner, Razorpay.

Payment methods

Prepaid (online) — pay by UPI, credit/debit card, net banking, or wallet via Razorpay's secure checkout.

Cash on Delivery (CoD) — where offered for your order, pay in cash when the meal is delivered to your seat.

We do not store your card, UPI, or banking credentials. These are handled directly by Razorpay under PCI-DSS standards.

Pricing & charges

The price shown at checkout is the final amount payable and includes applicable taxes and any delivery charge. The amount is displayed clearly before you confirm payment.

Refunds

Eligible refunds (for example, an order cancelled before preparation, or an order we are unable to fulfil) are processed back to your original payment method via Razorpay.

Once initiated, refunds typically reach your account within 5–7 business days , depending on your bank or payment provider.

For prepaid orders that cannot be delivered due to reasons attributable to us or the kitchen, you are entitled to a full refund.

Failed or duplicate payments

If money is debited but your order is not confirmed, or you are charged more than once for the same order, the excess or failed amount is refunded automatically. If you do not see it within 7 business days, contact us with your order number.

Need help with a payment?

Email [email protected] or call +91 9506940940 / +91 9278190141 with your order number and we'll help resolve it.